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A global online boutique specializing in handcrafted pashmina, cashmere, and silk
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Customer service > Right of Withdrawal
You have 14 days from the receipt of your order to return any products you are not satisfied with.
ADDRESS
Fleur du Népal
15 rue Robert Surcouf
33510 Andernos les Bains
France
PHONE
+33 6 62 19 98 50
Monday to saturday, de 9.00 à 17.00
E-MAIL
contact@fleurdunepal.com
Name *
First name *
Phone
E-Mail *
Order Number *
Date order*
Delivery date
Reason for Return
Comment
  • Withdrawal / Return Form: You can complete the withdrawal/return form online or send it to us by dated and signed registered mail. This form is used to inform us of your intention to return an item. Please fill it out carefully and send it to us as soon as possible after receiving your order.
  • Product returns: You have 30 days from the receipt of your order to return any item if it does not fully meet your expectations.
    Items must be returned in perfect condition, unworn, unwashed, free of odours (perfume, etc.), in their original packaging and with any accessories or instructions, to the following address:

    Fleur du Népal
    15 rue Robert Surcouf
    33510 Andernos-les-Bains
    France

  • Return shipping costs are the customer’s responsibility.
  • Refunds will be processed within a maximum of 5 business days after receipt and inspection of the returned items in their original condition.