➪ Shipping and Returns Information DELIVERY & RETURNS INFORMATION 1) DELIVERY – COLISSIMO TRACKED Mainland France, Andorra & Monaco Any order placed before 2:00 pm, Monday to Friday, is shipped the same day. Delivery within 48 hours to the specified address. Orders placed after 2:00 pm (Monday to Friday) are delivered within 72 hours. Please note: • All our products are shipped as gift-wrapped items, in an envelope or a suitable parcel. • Deliveries are placed directly in the mailbox at the delivery address. • From purchases of €189 and above, delivery is made in person with signature upon receipt. Delivery fee: €5 – Free delivery on orders over €100 French Overseas Territories Delivery within 4 to 7 working days after dispatch, depending on the destination area. Colissimo delivery with signature upon receipt. Shipping fee: €12 European Union (excluding France) & Switzerland Delivery within 3 to 7 working days (Colissimo, Post, DPD…) with signature upon receipt. Shipping fee: €15 Eastern Europe (excluding E.U. & Russia), Norway & Maghreb Delivery within 7 to 10 working days (Colissimo, Post, DPD…) with signature upon receipt. Shipping fee: €24 Africa (excluding Maghreb), Canada, United States, Russia, Middle East Delivery within 5 to 9 working days (Colissimo, Post, DPD…) with signature upon receipt. Shipping fee: €35 2) DELIVERY – MONDIAL RELAY Available for: Mainland France, Belgium, Spain, Netherlands and Luxembourg. Receive your order at a nearby Relay Point close to your home or workplace (bookstore, dry cleaner, convenience store, etc.). Average delivery times: • France: 3 working days • Belgium: 3 working days • Luxembourg: 3 working days • Netherlands: 5 working days • Spain: 5 working days France (Mondial Relay): Delivery fee: €5 – Free delivery on orders over €100 3) RETURNS & AFTER-SALES SERVICE Please return your order directly to our shipping center, including your order number. Please indicate whether you would like an exchange or a refund. Return shipping costs are the responsibility of the customer. Return address: Fleur du Népal 15 rue Robert Surcouf 33510 Andernos-les-Bains France Refund policy: You have 30 days from receipt of your order to change your mind. Returned items must be: • New, unworn, unwashed, and free of odors • In their original gift pouch • Accompanied by the product care leaflet Refunds are processed within a maximum of 5 working days after receipt and inspection of the item. |