➪ Delivery and Returns INFORMATION DELIVERY 1) LIVRAISON COLISSIMO SUIVI • Colissimo France Metropolitain, Andorre & Monaco Any order placed before 2pm from Monday to Friday is dispatched the same day. Delivery to the address indicated within 48 hours. The orders placed after 2pm, from Monday to Friday, will be delivered within 72 hours. To be noted : _ All our products are shipped as gift packages in a special envelope or postal parcel depending on the order. _ Shipments are sent in the mailbox to the address indicated in your order. _ From 189 euros of purchase the parcel is delivered by hand with signature of the recipient. Colissimo France Overseas : → The orders will be delivered to the address indicated within 4 to 7 days from the time of the expedition, depending on the area concerned. (Colissimo International with signature at delivery - 9 euros shipping cost) European Union (without France) & Switzerland : → Between three and seven working days (Colissimo, Post, Dpd - 9 euros shipping cost). Eastern Europe (without E.U. & Russia), Norway & Maghreb : → Between seven and ten days (Colissimo, Post, Dpd - 15 euros shipping cost) United States, Canada, Russia & Middle East, Africa (without Maghreb) : → Between 5 and 10 days (Colissimo, Post, Dpd - 25 euros shipping cost) 2) DELIVERY INFORMATION MONDIAL RELAY Only to Metropolitan France, Belgium, Spain, Netherlands and Luxembourg Receive your order at a Pick-Up Point nearby your home or your place of work. _Bookshop / Press _Pressing _Tobacco shop _Minimarket, etc. Average delivery time at Pick-Up Points : Metropolitan France → 3 working days Belgium → 3 working days Luxembourg → 3 working days Netherlands → 5 working days Spain → 5 working days 3) INFORMATION RETURNS You benefit from a maximum of 14 days from the receipt of your order to return the products that do not give you satisfaction. Return of products : The concerned articles must be returned to the below address in original condition and with their original packaging. Fleur du Népal, 15 rue Robert Surcouf, 33510 Andernos les Bains, France The Customer is responsible for the return costs. Refund of payment : The refund will be made within a maximum period of 14 days after receipt of the returned products in original condition. |