➪ Shipping and Returns Information DELIVERY & RETURNS INFORMATION Your order is shipped the same day or on the next business day, depending on when it is confirmed. 1) DELIVERY – COLISSIMO TRACKED Mainland France, Andorra & Monaco Delivery is usually completed within 48 hours after dispatch. Depending on the order date and time (including weekends and public holidays), delivery may take up to 72 hours. Please note: • All our products are shipped as gift-wrapped items, in an envelope or a suitable parcel. • If the recipient is not available at the time of delivery, the parcel is placed in the mailbox when size allows; otherwise, a delivery notice is left and the parcel can be collected at the post office. Delivery fee: €5 – Free delivery on orders over €100 French Overseas Territories Delivery within 4 to 7 business days after dispatch, depending on the destination area. Colissimo delivery with signature upon receipt. Shipping fee: €12 European Union (excluding France) & Switzerland Delivery within 3 to 7 business days (Colissimo – local postal service) with signature upon receipt. Shipping fee: €15 Delivery to England (UK) Delivery within 3 to 5 business days (Colissimo – local postal service) with signature upon receipt. Shipping fee: €19 Eastern Europe (excluding E.U. & Russia), Norway & Maghreb Delivery within 7 to 10 business days (Colissimo – local postal service) with signature upon receipt. Shipping fee: €24 Africa (excluding Maghreb), Canada, United States, Russia, Middle East Delivery within 5 to 9 business days (Colissimo – local postal service) with signature upon receipt. Shipping fee: €35 2) DELIVERY – MONDIAL RELAY Available for: France, Belgium, Spain (Mainland), Italy, Luxembourg, Netherlands, Poland, Portugal. Receive your order at a nearby Relay Point close to your home or workplace (bookstore, dry cleaner, convenience store, etc.). Average delivery times: • France: 3 business days • Belgium: 3 business days • Luxembourg: 3 business days • Netherlands: 5 business days • Spain: 5 business days • Italy: 5 business days • Poland: 5 business days • Portugal: 5 business days France (Mondial Relay): Shipping cost: €5 – Free delivery on orders over €100 Europe (Mondial Relay): Shipping cost: €5 3) RETURNS & AFTER-SALES SERVICE Please return your order directly to our shipping center, including your order number. Please indicate whether you would like an exchange or a refund. Return shipping costs are the responsibility of the customer. Return address: Fleur du Népal 15 rue Robert Surcouf 33510 Andernos-les-Bains France Refund policy: You have 30 days from receipt of your order to change your mind. Returned items must be: • New, unworn, unwashed, and free of odors • In their original gift pouch • Accompanied by the product care leaflet Refunds are processed within a maximum of 5 working days after receipt and inspection of the item. |